Privacy Policy

1. Introduction

Kyeni Resort ("we," "our," or "us") is dedicated to protecting the privacy and personal data of our guests, website visitors, and clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage our resort services in Kikambuani, off Kangundo Road, Kenya. We comply with the provisions of the Kenya Data Protection Act, 2019.

2. Information We Collect

We may collect personal data directly from you when you submit an enquiry form, make a booking, or communicate with our staff:

• Contact Details: Full name, telephone number, and email address.
• Stay & Event Details: Arrival date, duration of stay, number of guests, room preference, event type, and special occasion requirements.
• Identification Information: National ID or passport number upon physical check-in as required by Kenyan hospitality regulations.
• Payment Information: M-Pesa transaction codes, bank transfer references, or card payment receipts (note: card details are processed directly by certified payment gateways and are never stored on our servers).

3. How We Use Your Information

The information we collect is strictly used to deliver high-quality hospitality and customer service:

• Processing accommodation reservations, swimming sessions, and dining bookings.
• Coordinating and planning garden events, weddings, parties, and conferences.
• Responding promptly to your enquiries, feedback, and special requests.
• Sending booking confirmations, arrival directions, and customer support communications.
• Complying with statutory reporting requirements under Kenyan law.

4. Data Sharing & Third Parties

We treat your information with utmost confidentiality:

• No Selling of Data: We will never sell, rent, or lease your personal data to marketing agencies or third parties.
• Trusted Service Providers: We may share necessary details with trusted partners who assist us in operating our services (such as secure SMS notification providers, payment gateways, or contracted event coordinators), subject to confidentiality obligations.
• Legal Requirements: We may disclose information if required by court order, law enforcement, or regulatory authorities in Kenya.

5. Data Security & Storage

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. All digital data is stored on secure servers with restricted administrative access.

6. Your Data Rights

Under the Kenya Data Protection Act, 2019, you have the following rights regarding your personal information:

• The right to be informed about how your data is being used.
• The right to request access to personal data we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion or erasure of your personal data where there is no lawful reason for continued processing.
• The right to opt out of promotional communications at any time.

7. Cookies & Analytics

Our website uses minimal, standard technical cookies necessary to ensure smooth navigation, responsive design rendering, and basic website performance analytics. You can adjust your browser settings to decline cookies if you prefer.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect improvements in our resort operations or statutory revisions. Any updates will be posted on this page with an amended effective date.