Terms and Conditions

1. Introduction & Acceptance

Welcome to Kyeni Resort. By accessing our resort premises, making a reservation for accommodation, utilizing our swimming pool, dining at our restaurant and bar, or booking our garden event spaces, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please contact our management team prior to booking.

2. Reservations, Check-in & Check-out

All room reservations are subject to availability. A valid national ID or passport is required upon check-in for all adult guests.

• Standard Check-in Time: From 2:00 PM
• Standard Check-out Time: By 10:30 AM
• Late Check-out: Subject to availability and may incur an additional charge unless pre-arranged with management.

3. Rates & Payment Policies

All prices are quoted in Kenyan Shillings (KES) inclusive of applicable taxes unless stated otherwise. Accepted payment methods include M-Pesa, major credit/debit cards, and approved bank transfers. Full or partial deposit is required to secure group, event, and high-season accommodation bookings.

4. Cancellation & Refund Policy

We understand plans may change. Please notify us as early as possible should you need to cancel or adjust your booking:

• Individual Accommodation: Cancellations made at least 48 hours prior to the scheduled arrival date receive a full refund or free rescheduling. Cancellations within 48 hours may be subject to a one-night cancellation fee.
• Garden Events & Group Bookings: Event venue cancellations require at least 14 days prior notice for a partial deposit refund. Deposits for cancellations under 14 days are non-refundable but may be credited towards a future date subject to management discretion.

5. Swimming Pool Safety & Regulations

Our swimming pool is provided for the recreation and relaxation of resort guests and visitors. For your safety, the following rules apply at all times:

• Children under 12 years of age must be accompanied and supervised by a responsible adult at all times.
• Appropriate swimwear is strictly required. Denim, cotton apparel, or non-swimwear clothing is not permitted in the pool.
• No glassware or sharp objects are permitted within the immediate pool deck area.
• Guests swim at their own risk. Please observe posted pool hours and lifeguard instructions.

6. Garden Event Spaces & Private Functions

Kyeni Resort provides spacious outdoor garden settings for weddings, birthday parties, corporate retreats, and family celebrations.

• Event Sound & Music: Amplified sound must adhere to local environmental and county noise regulations and must conclude by the agreed curfew time.
• Decorations & Setup: Clients must coordinate with the Kyeni events team regarding setup timelines, tent erection, electrical requirements, and post-event clearance.
• Outside Vendors: External caterers, decorators, and entertainment providers must be pre-approved by Kyeni management.

7. Bar & Restaurant Dining Policies

Our on-site restaurant and bar serve freshly prepared meals, drinks, and refreshments.

• Outside food and beverages are not permitted in the restaurant, bar, or pool dining areas without prior written approval or payment of corkage fees.
• Alcoholic beverages will only be served to individuals of legal drinking age (18 years and above in Kenya). Kyeni Resort reserves the right to request proof of age.

8. Guest Conduct & Property Damage

Guests are expected to conduct themselves in a manner that respects the comfort, safety, and tranquility of other guests and neighbors. Kyeni Resort reserves the right to decline service or require guests to leave without refund in cases of disruptive or abusive behavior. Guests are financially responsible for any intentional damage or breakage caused to resort property.

9. Limitation of Liability

Kyeni Resort exercises reasonable care to safeguard guests and their possessions. However, the resort accepts no liability for loss, theft, or damage to personal belongings, vehicles, or luggage brought onto the premises. Guests are advised to keep valuables secured.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising in connection with these terms shall be subject to the jurisdiction of the Kenyan courts.